Yesterday I won a Snapnames auction and paid for the name. 24 hours later I received the following email from Snapnames:
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Dear Simon,
I am sorry to have to inform you of this, but there was a mistake in the auction for <SNIP>. The registrar informed us that this name was available for us to send to auction; unfortunately, the name was renewed at the last minute and we were not informed in time to stop the auction. We apologize for this inconvenience. It is a rare occurrence but it unavoidably happens from time to time. Of course, a refund has been issued to you for the $<SNIP> that you paid for the name.
If you have any questions, please let us know.
—-
Snapnames - the obvious questions are:
- Who was the registrar?
- What process have you and the registrar put in place to prevent this happening to other people?
Has this happened to you at Snapnames or anywhere else? Feel free to post and let me know.
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Tags: auction, lost, snapnames, won
October 16th, 2008 at 5:45 am
I have seen this several times. I have even seen domain names listed that were not even expired and the customer didn’t ask the domain to be listed. With over 500,000 domains in the system, I guess it’s hard to be perfect.
October 16th, 2008 at 6:15 am
How frustrating that can be!
October 16th, 2008 at 6:27 am
I am in an auction right now at Snap Names for a killer 3 char .org domain lets hope they dont cock that up!
First time using Snap Names so lets see!
Regards,
Rob
October 16th, 2008 at 7:58 am
Thats like proper BS SnapNames… If you’d wanted to keep the name, why auction it in first place??
you should think trillion times before placing ‘em expired names on auction or else you’ll be outta business in no time - Snapnames..
sorry bud!