Snapnames Might Be Up In 18 Hours
August 4, No Comments - Author: Simon JohnsonI received the email below from Snapnames at 4am. It seems that Snapnames have employed somebody with some basic writing skills as this is slightly more reassuring. However I wouldn’t have explicitly said “It’s very important to us to maintain that confidence in our service and our team” . For one, the sentence doesn’t read very well and secondly, that should be the objective of the email, not something that is explicitly stated.
It’s interesting to note that Snapnames also stated that they are working “with the vendor to correct the issue”. This makes me think that it could be something like a database back end or perhaps some sort of processing that has gone belly up – although I’d just be speculating. Here is the email:
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Dear SnapNames Customers:
As you may already be aware, the SnapNames service has been unavailable since Saturday evening, U.S. Pacific time. Since then, our technical team has been working to restore service. Our current estimate is for the service to be on line in the next 18 hours. Should that estimate change, we will post an update at www.snapnames.com .
We recognize this is the third outage for our service within the last several weeks. The problem is related to one of our vendors’ systems, unfortunately, and our team has been working nonstop with the vendor to correct the issue.
Outages of this nature and duration of course are very unusual for SnapNames; since we began our service in 2001, outages have been extremely rare and our record for technical service, customer care and integrity has been well regarded by our customers and partners. It’s very important to us to maintain that confidence in our service and our team, and we’re working as quickly as we can to make sure the problem is resolved correctly.
If you currently have bids placed for auctions that were scheduled to end Sunday or today, those names will now be scheduled to complete auctions tomorrow and Wednesday, respectively. Again, if there is a change to that schedule, we will post a notice at the SnapNames site.
In the meantime, should you have questions, please contact us here:
Technical Support: supp...@snapnames.com
Telephone: 1 800 385-4075 (toll-free in the U.S.)
+1 503-241-8547 (outside the U.S.)
Our team is available during U.S. Pacific time business hours.
Thank you again for your business, and please accept our apologies for this inconvenience.
Sincerely,
The SnapNames Team
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Let’s see what tomorrow brings!
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