Snapnames New Offline Business Model

Snapnames is unavailable AGAIN! Over the past few weeks the site has been up and down like Donkey Kong.

As I type this post, the SnapNames website reads:

“We do not currently have an estimated up time. We will try to update you as we know more. It is probable that auctions scheduled to close Sunday will be moved to Monday. Check the site at 10am PDT Sunday for confirmation of that delay. We’re sorry for this inconvenience.”

You don’t exactly give your customers a level of comfort by using the word “probable“. Perhaps your PR / Corporate Communications people should come up with a nice spiel for your web page when everything breaks.

It’s also interesting to note, that this time last week your website was also down.

Snapnames, what’s the deal? Isn’t it about time you provided an explanation for all this downtime?

Snapnames Down – No Answer!

One of the 3 major backordering companies is currently down. I put a call into the SnapNames support phone number, nobody answered and it went to voicemail – so I left a message.

Not only is this very unprofessional, but it gives their competitors such as NameJet and Pool a  clear advantage.

There has been some discussion on DNF and a thread on NamePros regarding this issue, but nobody from Snapnames has posted. If you know what the situation is, please contact me.