I’ve yet to be told how Domain Jingles is involved in this, but

From what I understand, Domain Jingles is a Partner Registrar with eNom for acquiring dropping names. It appears that when I won the domain name from NameJet, the domain was registered in that credential by the eNom process that picks up names in the drop. Later on, the registry at Domain Jingles couldn’t communicate with eNom because a server had changed its IP address due to a subnet modification. For those people that have no idea what I just said - its basically “two computers couldn’t talk to each other”. Of course this doesn’t answer the question as to 1) why the name was removed from my account in the first instance and 2) why eNom support claimed it was no longer registered at eNom. When I contacted support to clarify the error message I was getting with the AuthInfo code (due to Domain Jingles changing their subnet), it seems that the support representative “marked” the domain name as transferred away in the eNom system which caused it to no longer appear in my account.

As you know, I tend to judge people on their auctions, not on their words; so if I was to summarize the experience I’d say that from a customer standpoint, eNom first level support were the main issue as they didn’t identify the problem from the outset. Once the matter was escalated, eNom management sorted it out. Their Tech Support Supervisor was in regular contact, as were senior management at Namejet and a former employee related to Domain Jingles (who just happens to read DomainerIncome).

From my point of view, the message from eNom has been clear - “If there are issues with a pending delete domain they should be reported. Should the problem remain the ticket should be escalated, and the issue will be worked until it is resolved.”

Thanks go to the staff and management at eNom and NameJet who sorted this out.

The domain name that the phishing email diverts to is com62.biz - I have provided the whois details below.

——————————————————

From: “eNomCentral Support” <support@enom.com>

Subject: Inaccurate whois information.

Dear user,

On Wed, 29 Oct 2008 00:13:32 +0300 we received a third party complaint of  invalid domain contact information in the Whois database for this domain  Whenever we receive a complaint, we are required by ICANN regulations to initiate an investigation as to whether the contact data displaying in the Whois database is valid data or not. If we find that there is invalid  or missing data, we contact both the registrant and the account holder and inform them to update the information.

The contact information for the domain which displayed in the Whois database was indeed invalid. On Wed, 29 Oct 2008 00:13:32 +0300 we sent a notice to you at the admin/tech contact email address and the account email address informing you of invalid data in breach of the domain registration agreement and advising you to update the information or risk cancellation of the domain. The contact information was not updated within the specified period of time and we canceled the domain. The domain has subsequently been purchased by another party. You will need to contact them for any further inquiries regarding the domain.

PLEASE VERIFY YOUR CONTACT INFORMATION - http://www.enom.com.com62.biz

If you find any invalid contact information for this domain, please respond to this email with evidence of the specific contact information you have found to be invalid on the Whois record for the domain name. Examples would be a bounced email or returned postal mail. If you have a bounced email, please attach or forward with your reply or in the case of returned postal mail, scan the returned letter and attach to your email reply or please send it to:

Attn: Domain Services
14455 N Hayden Rd
Suite 219
Scottsdale, AZ 85260

LINK TO CHANGE INFORMATION - http://www.enom.com.com62.biz

Thank you,
Domain Services

[IncidentID:33499]

——————————————————

Domain Name      COM62.BIZ
Domain ID     D27867299-BIZ
Sponsoring Registrar     ONLINENIC, INC. D/B/A CHINA-CHANNEL.COM
Sponsoring Registrar IANA ID     82
Domain Status     clientTransferProhibited
Registrant ID     OLNI_175212_0_1
Registrant Name     Shestakov Yuriy
Registrant Organization     Shestakov Yuriy
Registrant Address1     Lenina 21 16
Registrant City     Mirniy
Registrant State/Province     MSK
Registrant Postal Code     102422
Registrant Country     Russian Federation
Registrant Country Code     RU
Registrant Phone Number     +7.9218839910
Registrant Facsimile Number     +7.9218839910
Registrant Email     alexeyvas@safe-mail.net
Administrative Contact ID     OLNI_175212_1_1
Administrative Contact Name     Shestakov Yuriy
Administrative Contact Organization     Shestakov Yuriy
Administrative Contact Address1     Lenina 21 16
Administrative Contact City     Mirniy
Administrative Contact State/Province     MSK
Administrative Contact Postal Code     102422
Administrative Contact Country     Russian Federation
Administrative Contact Country Code     RU
Administrative Contact Phone Number     +7.9218839910
Administrative Contact Facsimile Number     +7.9218839910
Administrative Contact Email     alexeyvas@safe-mail.net
Billing Contact ID     OLNI_175212_3_1
Billing Contact Name     Shestakov Yuriy
Billing Contact Organization     Shestakov Yuriy
Billing Contact Address1     Lenina 21 16
Billing Contact City     Mirniy
Billing Contact State/Province     MSK
Billing Contact Postal Code     102422
Billing Contact Country     Russian Federation
Billing Contact Country Code     RU
Billing Contact Phone Number     +7.9218839910
Billing Contact Facsimile Number     +7.9218839910
Billing Contact Email     alexeyvas@safe-mail.net
Technical Contact ID     OLNI_175212_2_1
Technical Contact Name     Shestakov Yuriy
Technical Contact Organization     Shestakov Yuriy
Technical Contact Address1     Lenina 21 16
Technical Contact City     Mirniy
Technical Contact State/Province     MSK
Technical Contact Postal Code     102422
Technical Contact Country     Russian Federation
Technical Contact Country Code     RU
Technical Contact Phone Number     +7.9218839910
Technical Contact Facsimile Number     +7.9218839910
Technical Contact Email     alexeyvas@safe-mail.net
Name Server     NS1.XWHLWWW.COM
Name Server     NS2.XWHLWWW.COM
Name Server     NS3.XWHLWWW.COM
Name Server     NS4.XWHLWWW.COM
Name Server     NS5.XWHLWWW.COM
Created by Registrar     ONLINENIC, INC. D/B/A CHINA-CHANNEL.COM
Last Updated by Registrar     ONLINENIC, INC. D/B/A CHINA-CHANNEL.COM
Domain Registration Date     Mon Oct 27 00:45:13 GMT 2008
Domain Expiration Date     Mon Oct 26 23:59:59 GMT 2009
Domain Last Updated Date     Mon Oct 27 06:04:52 GMT 2008

Here is a classic example of a story that is unfolding right now about one of my domain names.

The registrar in question, eNom is using the Sgt Schultz defense of “I know nothing” and its driving me crazy. Has this ever happened to you?

Timeline

1. Win NameJet auction on December 4, 2007 and the domain goes into my eNom account.

2. Receive renewal notice on October 20, 2008 from eNom saying that my domain name will expire on 11-30-2008.

3. Try to transfer the domain name out to another registrar. When I try to release the lock at eNom I get “Failed to get Registrar Lock Status“. When I click on “Email Auth Code to Registrant” it says “Domain does not have an AuthInfo key“. Very strange - so I contact eNom support.

4. eNom support say “This domain is not registered with eNom at this time” and that its with “Registrar: DOMAIN JINGLES, INC.”. This is interesting, because I can SEE THE DOMAIN IN MY ACCOUNT !!! I also don’t have an account with Domain Jingles.

5. I check the Domain Jingles whois and it says my domain is “Registration Service Provided By: eNom, Inc.” Hmmm….

6. I update the support ticket with these new facts and receive this response from eNom: “We have forwarded this ticket to our senior technical support staff to research further. Depending on what we find it might be a few days before we have a solution or additional questions for you. I have requested a resolution as quickly as possible to minimize your wait time.”

7. Today I login to my eNom account and the domain name is no longer there. It’s just disappeared! I have received no notices to transfer it out. The whois data is registered under my name and my contact email address. Nothing has changed except that its no longer in my account.

8. I called eNom phone support in the USA. They tell me that the domain is with DomainJingles (who is  an eNom reseller) and that I should call them. The support staff also tell me that they will flag this ticket and ask their techo’s to investigate. I explain the obvious concerns I have about:

• Having a domain in my account that suddenly disappeared.
• The fact that the domain name expires in a months time and nobody can tell me where it went!
• The registrar asks me (their customer) to contact THEIR reseller, who I don’t know.

I’ve tried to make contact with Domain Jingles, and will keep you all posted on further developments. In the meantime, if you can think of anything feel free to post a comment.