Yesterday I won a Snapnames auction and paid for the name. 24 hours later I received the following email from Snapnames:
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Dear Simon,
I am sorry to have to inform you of this, but there was a mistake in the auction for <SNIP>. The registrar informed us that this name was available for us to send to auction; unfortunately, the name was renewed at the last minute and we were not informed in time to stop the auction. We apologize for this inconvenience. It is a rare occurrence but it unavoidably happens from time to time. Of course, a refund has been issued to you for the $<SNIP> that you paid for the name.
If you have any questions, please let us know.
—-
Snapnames - the obvious questions are:
- Who was the registrar?
- What process have you and the registrar put in place to prevent this happening to other people?
Has this happened to you at Snapnames or anywhere else? Feel free to post and let me know.
