Slept In, Missed The Auction, But Found Some More Names….

Over the past week or so I’ve observed a number of premium names in the drop process. While not unusual I was surprised at how low they went for.

I’ve always maintained that now is a great time to buy domains. Those that are focused on the short term (or need cash to pay off their mortgages) are selling or simply not renewing. Those with cash (who are buying), have less competitors in auctions because some people don’t want to spend.

Here is an example of a name that went for more than $2,300 this morning over at NameJet. It was InternetMarketing.org. To be honest, I was in the auction but decided to sleep in on Sunday. The drop times are not that attractive to those outside the USA.

After I got up and had a coffee, I decided to have a look over at Snapnames and found some great domains with low starting prices. Check them out:

• tuition.com – $60 min bid
• corporateevents.com – $79 min bid
• rentalpackages.com – $79 min bid
  
• punishable.com – $79 min bid
  
• socialiser.com – $59 min bid
• letteropener.com – $79 min bid
• ferriswheel.com – $79 min bid

My favorite is of course tuition.com, followed by ferriswheel.com. Tuition is highly searched on, just think of all the college students! People are addicted to going on FerrisWheels, so having FerrisWheel.com might be a good novelty / niche site.

Missing eNom Domain Recovered

Remember that domain name that disappeared out of my eNom account? Thanks to a good deal of escalation at both eNom and NameJet – its back in my account.

I’ve yet to be told how Domain Jingles is involved in this, but

From what I understand, Domain Jingles is a Partner Registrar with eNom for acquiring dropping names. It appears that when I won the domain name from NameJet, the domain was registered in that credential by the eNom process that picks up names in the drop. Later on, the registry at Domain Jingles couldn’t communicate with eNom because a server had changed its IP address due to a subnet modification. For those people that have no idea what I just said – its basically “two computers couldn’t talk to each other”. Of course this doesn’t answer the question as to 1) why the name was removed from my account in the first instance and 2) why eNom support claimed it was no longer registered at eNom. When I contacted support to clarify the error message I was getting with the AuthInfo code (due to Domain Jingles changing their subnet), it seems that the support representative “marked” the domain name as transferred away in the eNom system which caused it to no longer appear in my account.

As you know, I tend to judge people on their auctions, not on their words; so if I was to summarize the experience I’d say that from a customer standpoint, eNom first level support were the main issue as they didn’t identify the problem from the outset. Once the matter was escalated, eNom management sorted it out. Their Tech Support Supervisor was in regular contact, as were senior management at Namejet and a former employee related to Domain Jingles (who just happens to read DomainerIncome).

From my point of view, the message from eNom has been clear – “If there are issues with a pending delete domain they should be reported. Should the problem remain the ticket should be escalated, and the issue will be worked until it is resolved.”

Thanks go to the staff and management at eNom and NameJet who sorted this out.

eNom Loses Domain – Uses Schultz Defense

I am often astounded at the incompetence of others. One of the major problems with these “virtual assets” is that we rely on other companies to hold them for us. Its not like money, where you can take it out of the bank and put it under your mattress.

Here is a classic example of a story that is unfolding right now about one of my domain names.

The registrar in question, eNom is using the Sgt Schultz defense of “I know nothing” and its driving me crazy. Has this ever happened to you?

Timeline

1. Win NameJet auction on December 4, 2007 and the domain goes into my eNom account.

2. Receive renewal notice on October 20, 2008 from eNom saying that my domain name will expire on 11-30-2008.

3. Try to transfer the domain name out to another registrar. When I try to release the lock at eNom I get “Failed to get Registrar Lock Status“. When I click on “Email Auth Code to Registrant” it says “Domain does not have an AuthInfo key“. Very strange – so I contact eNom support.

4. eNom support say “This domain is not registered with eNom at this time” and that its with “Registrar: DOMAIN JINGLES, INC.”. This is interesting, because I can SEE THE DOMAIN IN MY ACCOUNT !!! I also don’t have an account with Domain Jingles.

5. I check the Domain Jingles whois and it says my domain is “Registration Service Provided By: eNom, Inc.” Hmmm….

6. I update the support ticket with these new facts and receive this response from eNom: “We have forwarded this ticket to our senior technical support staff to research further. Depending on what we find it might be a few days before we have a solution or additional questions for you. I have requested a resolution as quickly as possible to minimize your wait time.”

7. Today I login to my eNom account and the domain name is no longer there. It’s just disappeared! I have received no notices to transfer it out. The whois data is registered under my name and my contact email address. Nothing has changed except that its no longer in my account.

8. I called eNom phone support in the USA. They tell me that the domain is with DomainJingles (who is  an eNom reseller) and that I should call them. The support staff also tell me that they will flag this ticket and ask their techo’s to investigate. I explain the obvious concerns I have about:

• Having a domain in my account that suddenly disappeared.
• The fact that the domain name expires in a months time and nobody can tell me where it went!
• The registrar asks me (their customer) to contact THEIR reseller, who I don’t know.

I’ve tried to make contact with Domain Jingles, and will keep you all posted on further developments. In the meantime, if you can think of anything feel free to post a comment.

Lessons Learned From A 5am Auction

Network Solutions, Backorders & Parking Revenue

A couple of hours ago I won another NameJet auction – nothing new there. However, the domain was registered at Network Solutions. Alongside the NameJet auction email was another one from Network Solutions telling me that I’d won the name and that it was renewed and transferred to my account – good.

Like a kid in a candy store, I quickly visit the Network Solutions website to check that everything is ok – but I can’t – their web site isn’t accessible. Grrr… Unfortuantely I can’t make any DNS changes to park the domain name. But then again, should I even have to? If you use Snapnames, you can go into your settings and nominate default DNS servers. Not in this case – I won using NameJet! Network Solutions has my beautiful domain name, parked with their ads! Noooooooo!

Lets look at their cashflow model:

1. Sally buys name at Network Solutions = $$$
2. Sally doesn’t renew her name
3. Network Solutions provides NameJet with the ability to auction the domain name = $$$ ?
4. John wins the auction and pays NameJet = $$$
5. The domain name is parked at Network Solutions until the owner changes the DNS = parking $$$
6. The domain name is renewed by the new owner = $$$

How the role of a domain name registrar has changed!